How we handle your personal data.

Heart IT Web Design Ltd is a digital marketing agency registered in England and Wales (company number: 09440099, VAT number: 320806239). Our registered address is 4 Jordan Street, Liverpool, L1 0BP. When we refer to "Heart IT", "we", "us" or "our", we mean Heart IT Web Design Ltd.

We may collect the following personal data:

• Name, email address, phone number and company name when you contact us via our website, email or phone
• Information you provide through our Project Planner or contact forms
• Technical data such as IP address, browser type and device information when you visit our website
• Cookie data and website usage analytics (see our Cookie Policy below)

We use your personal data to:

• Respond to your enquiries and provide quotations
• Deliver our services including web design, SEO and marketing
• Send you project updates and invoices
• Improve our website and services
• Comply with legal obligations and protect our legitimate business interests

We process your personal data on the following legal bases: contractual necessity (to deliver services you have engaged us for), legitimate interests (to manage our business and improve our services), consent (where you have opted in to marketing communications), and legal obligation (to comply with applicable laws).

We do not sell your personal data to third parties. We may share your data with trusted service providers who help us deliver our services, such as hosting providers, email services and analytics tools. All third-party processors are required to handle your data in accordance with GDPR.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, client project data is retained for 6 years after the end of the business relationship. You may request deletion of your data at any time.

Our website uses cookies to improve your experience and analyse website traffic. We use Google Analytics to understand how visitors use our site. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function and cannot be disabled.

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@heartit.co.uk or call 0151 459 4747.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at: Heart IT Web Design Ltd, 4 Jordan Street, Liverpool, L1 0BP. Email: hello@heartit.co.uk. Phone: 0151 459 4747.